Q. How to purchase my order on the site? 新手上路，如何购买产品？
在进行交易前，请先注册成为普通会员。注册为普通会员是完全免费的，但是却不能获得10%折扣。唯有成为福音书局会员（每年费用是RM10），就可以获得高达10%折扣 (年会出版的书籍及促销商品除外）。注册完成，即可开始购物！
* 注：若是申请成为“福音书局会员”，“团契会员”，“文字事业”，“年会同工”需等待客服认证才能享有10%折扣。
此外，诗巫区用户可选择上门取货或者送货上门服务。诗巫区送货上门服务是按照地区收费。
To order your purchase 下单步骤 :-
- Click “Add to cart” button on the products you wish to purchase.
点击“Add to cart” 把您感兴趣的产品加入您的购物车。 - Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
产品加入购物车后，您可以点击“Continue Shopping”继续选购您感兴趣的产品，或点击“Checkout”进入结算页面。 - You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
您必须登入户口后才能继续付费。如果您尚未成为我们的会员，请注册成为普通会员，注册是免费的。 - You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
您需要在“Shipping Address”页面确认您的收货地址。 - From here, you need to select your shipping methods and click “next” button.
选择您的运输方式。 - Next you'll need to choose your payment method then click “next” button.
选择您的付款方式。 - After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
当您完成以上步骤，您需要再次确认您的订单资料以及打勾条规和条件。 - Click “Confirm Order” to complete the order.
点击“Confirm Order” 提交您的订单。
Q. What are the payment methods available? 福音书局网店接受哪种付款方式？
Methodist Book Room accept 福音书局接受
1. Ipay88 Online Payment Gateway (Debit Card, Credit Card & Online Banking)
2. Ipay88 E-Wallet (Boost,Touch n Go, Shopee Pay, Grab Pay) 透过Ipay88 电子钱包
3. Cheque / Offline Bank Transfer 支票/线下现金银行转账：
Bank (银行): Public Bank 大众银行
Bank Account (银行户口号码) : 3113088735
Account Name (银行户口名称): Methodist Book Room
4. Sarawak Pay
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, if your order is unpaid. You may message Methodist Book Room on Whatsapp to cancel order.
* Please note that orders that are shipped are not allowed to cancel.
Q. How can i get discount if i am a member of Methodist Book Room?
You just need to log in your account to enjoy 10% discount. Please refer Member Registration Instruction (注册会员说明）for more information.
Q. I have log in to my account, but i still can't enjoy 10% discount？
Your account still in pending status or you are not yet a member of Methodist Book Room . Please refer Member Registration Instruction (注册会员说明）for more information or message Methodist Book Room on Whatsapp to get your account verified,
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit (MYR).
Q. How long does the delivery usually takes?
The delivery time for East and West Malaysia is subjected to Pos Malaysia's schedule. Delivery time usually will takes about 14-20 working days for both East and West Malaysia. If you prefer a faster delivery service, please message Methodist Book Room on Whatsapp.
(Please note that we cannot guaranteed delivery time as it is subjected to Pos Malaysia's schedule, we will send out your parcel within 2-3 working days.)
For international parcel, please message Methodist Book Room on Whatsapp for more information.
Q. Can I return items?
All goods sold are not returnable, unless there is a manufacturing fault. Please refer Retun & Refund Policy for more information.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly message Methodist Book Room on Whatsapp or send us an email to mbrsibu@sarawakmethodist.org for us to clear your doubts.